Does Framesite change anything in my Wistia account?

No. The connection is read only. Framesite lists your media and copies the ones you pick. It never edits, deletes, or adds anything in Wistia.

What happens to my data if I remove the app?

When you click Disconnect on the Wistia card, we delete the stored token immediately and stop all further access. Videos you already imported stay in your Framesite workspace, because they are your content there; you can delete them from your library at any time.

Is my Wistia content used to train AI models?

No. Content from connected services, including Wistia, is never used to train any machine learning model, ours or a provider's. It is processed only to build the transcripts and pages you asked for.

Wistia: import your original masters

Wistia is coming soon. See its current availability and the planned read-only flow for importing original video masters.

The Wistia connector pulls your media straight from Wistia into Framesite, so hosted videos can become source-backed pages without a download-and-reupload dance. The connection is read only: Framesite lists your media and copies only the ones you choose.

What you need

A Wistia account, and an admin role in your Framesite workspace to connect it. To pull the original master, downloads must be available for that video, because Wistia exposes an original-file asset only when downloads are enabled. Videos without downloads enabled are skipped rather than pulling a lower-quality rendition.

Adding the app

Open Import in your workspace
Sign in to Framesite and open the Import view. The Wistia card sits with the other video sources. You need an admin role in the workspace to connect accounts.
In Framesite
1. Import
2. Connected libraries
3. Wistia
The Wistia card shows its current availability directly in Import.
Click Connect
You are sent to Wistia's own sign-in and consent screen. It lists exactly what Framesite asks for: read access to your media. Framesite never sees your Wistia password.
Approve and return
After you approve, Wistia sends you back to Framesite and the card shows Connected. The access token is stored encrypted and used only on our servers.

Using the app

Once connected, the Wistia card lists your media, newest first. Tick the videos you want and add them to the import queue. Before anything runs, Framesite shows what the run produces and how it draws from your current allowance. Each import pulls the original uploaded master, not a player re-encode, so processing starts from the real source.

Processing produces a transcript tied to exact timestamps, chapters, verbatim quotes, claims marked by how well they are sourced, and named speakers. Nothing publishes without your review and approval.

Troubleshooting

The connect button says denied. Connecting is limited to workspace admins. Ask a workspace admin to connect, or to make you an admin.
A video will not offer an original. Wistia exposes the original file only when downloads are enabled for that video. Enable downloads for the video in Wistia, then import it again.
The connection shows needs attention. This means the token was revoked. Click Connect again to reauthorize; your imported videos are unaffected.

Removing the app

Open the Wistia card in Framesite and click Disconnect. This deletes the stored token from our systems immediately and stops all further access. You can also remove Framesite from the connected apps in your Wistia account settings on the provider side.

After removal, Framesite can no longer see your Wistia media. Videos you already imported remain in your Framesite library, because they are your workspace content; delete them there whenever you want, or ask us to. Reconnecting later starts a fresh authorization from the beginning.

Common questions

Which Wistia videos can Framesite see?: The media on the connected Wistia account, read only. Pulling the original master requires downloads to be available for that video, because Wistia exposes an original-file asset only when downloads are enabled. Videos without it are skipped rather than pulling a lower-quality rendition.
Does Framesite change anything in my Wistia account?: No. The connection is read only. Framesite lists your media and copies the ones you pick. It never edits, deletes, or adds anything in Wistia.
What happens to my data if I remove the app?: When you click Disconnect on the Wistia card, we delete the stored token immediately and stop all further access. Videos you already imported stay in your Framesite workspace, because they are your content there; you can delete them from your library at any time.
Is my Wistia content used to train AI models?: No. Content from connected services, including Wistia, is never used to train any machine learning model, ours or a provider's. It is processed only to build the transcripts and pages you asked for.